Terms & Conditions

Welcome to Craft Bazaar. By accessing or using our website and purchasing our artisanal products—including our brass tableware, hand-loomed textiles, and wrought iron decor—you agree to be bound by the following terms and conditions. These terms constitute a legally binding agreement between you and Craft Bazaar, governing your use of our digital platform and the purchase of any items from our catalog. We encourage you to read these terms carefully, as they outline your rights and obligations as a customer. Our website is intended for users who are at least 18 years of age or are accessing the site under the supervision of a parent or guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe that customer conduct violates applicable law or is harmful to the interests of Craft Bazaar and its community of artisans.

The nature of our products is deeply rooted in traditional Indian craftsmanship, which means that many of the items sold on Craft Bazaar are handmade or finished by hand. You acknowledge and agree that handmade products may possess natural variations, minor imperfections, or slight differences in color, texture, and dimensions compared to the images displayed on our website. These characteristics are not considered defects but are rather a testament to the authentic, non-industrial process of creation. While we strive to display our products, such as our Kundan jewelry and mosaic Ganesha figures, as accurately as possible, the actual colors you see will depend on your monitor’s display settings, and we cannot guarantee that your monitor’s display of any color will be completely accurate. All prices listed on our website are subject to change without notice, and we reserve the right to modify or discontinue any product at any time. In the event of a pricing error, Craft Bazaar reserves the right to cancel any orders placed for the product listed at the incorrect price, even if the order has been confirmed and your payment processed.

Regarding order fulfillment and delivery, Craft Bazaar makes every effort to ensure that your brass statues and home decor items reach you in perfect condition. Once an order is placed, it cannot be cancelled or modified, as our logistics process begins immediately to support our artisanal partners. Shipping timelines provided at checkout are estimates and are not guaranteed, as external factors such as courier delays or regional holidays may impact delivery. Ownership of the products passes to you upon our delivery of the items to the carrier. We are not responsible for any damage that occurs during transit unless specifically covered under our Exchange Policy, which requires a mandatory unboxing video to verify the condition of the item upon arrival. Furthermore, all content on this website, including text, graphics, logos, and images, is the exclusive property of Craft Bazaar and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

By using our services, you agree to indemnify and hold Craft Bazaar harmless from any claims, damages, or expenses arising from your use of the website or your breach of these Terms & Conditions. Our liability to you for any cause whatsoever will at all times be limited to the amount paid, if any, by you to us for the product purchased. Any disputes arising out of or relating to these terms, the privacy policy, or the use of our website shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Bengaluru. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the Craft Bazaar website following any such changes constitutes your agreement to follow and be bound by the terms as modified.